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What You Need to Know About Our Legal Terms

These legal terms set out the rules that apply when you access abadi300, including account conditions, user rights and the boundaries of our service for eligible Indonesia regions. Availability depends on local law, so please read this section carefully before you proceed.

Account Eligibility RulesUser Rights and DataDANA, OVO, GoPay Transaction TermsPolicy Contact PathJurisdiction-Dependent Access
abadi300 What You Need to Know About Our Legal Terms
ACCOUNT PROTECTION

How We Protect Your Data and Manage Account Security

Security on your account is handled at several layers. We use SSL encryption on all data in transit, including the confirmation messages sent after a DANA, OVO or GoPay transaction. Account login requires OTP verification on new devices, so an unfamiliar login attempt triggers a code to your registered number before access is granted. Data we hold about your account — including transaction history and wallet linkage details — is retained only as long as necessary under our policy, and you have the right to request what we hold about you at any time through the support channels above.

Data Handling

We collect only what is needed to run your account, process e-wallet transactions and meet legal obligations. No data is sold to third parties outside legal requirements.

Cookie Policy

Cookies help us keep your session active and remember your preferred payment method — DANA, OVO or GoPay — across visits. You can manage cookie preferences in your browser settings.

Account Security

OTP verification runs on every new device login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Requests

You can request a copy of the personal data we hold, ask for corrections, or request deletion where local law and our retention obligations allow. Submit through the email channel with your account ID.

REACH OUR TEAM

How to Contact Us About Legal or Policy Questions

If you have a question about how our terms apply to your account, want to request a data correction, or need to report a policy concern, our support team is the right starting point. You can reach us through live chat in the lobby, by email, or through our help desk — each channel connects to the same team handling account and legal queries.

Live Chat Open the chat widget from inside your account dashboard. Our team picks up policy and legal questions the same way they handle account help — no separate queue.
Email Support Send your legal query or data request to our support email address shown in your account settings. Include your registered account ID so we can locate your records without delay.
Help Desk Ticket For formal policy concerns or written records, raise a help desk ticket through the support portal. This creates a reference number you can track and follow up on.

Common Questions About Our Legal Terms

These questions come up regularly when you are reading through a policy page for the first time. We have answered each one plainly so you know exactly where you stand before you use the account.

Access depends on local law in your region. Where Indonesian law applies, it takes precedence over our platform terms in any direct conflict. Check your regional rules before you proceed.

We collect the details you enter at registration — name, contact information and the e-wallet ID you link, whether DANA, OVO or GoPay. This is used for account verification and transaction processing only.

Send a data request to the support email shown in your account settings. Include your registered account ID. Our team will respond with the records we hold within a reasonable timeframe.

Yes, subject to retention obligations under applicable law. Where deletion is permitted, submit the request by email or help desk ticket. We will confirm which data can be removed and when.

Updated terms take effect when posted to this page. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically.

Yes. Our transaction policy applies alongside the individual wallet provider's own conditions. Both sets of terms bind each e-wallet transaction — a conflict defaults to the stricter applicable rule.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.